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Credit & Collection — 2002™
1 day seminar covering the basics of credit and collections as applied
in today's business environment; includes history and evolution
of credit management; 6 C-s of Credit; importance of policies and procedures;
understanding financial statements; credit application and approval process;
importance of terms and conditions; Uniform Commercial Code; Collections;
Bankruptcy and International Credit. Sample credit forms are included.
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Putting Your Credit Department Online
1-1/2 hour presentation and discussion of planning, implementation and
administration of an e-credit department. Sample web pages and e-forms
are reviewed; effective design and usage of internal and external web
pages are discussed.
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E-Commerce, E-Credit & E-Law: An Update
1-1/2 hour presentation and discussion of the evolution of credit management
and credit law as affected by e-commerce, Internet and dot.com crash.
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Developing Effective Credit & Collection Policy & Procedures
1-1/2 hour presentation and discussion of developing, implementing and
administering effective policies and procedures. Sample policy, procedures
and credit forms are included.
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Customer Centric Customer Service
1-1/2 hour presentation and discussion of developing and providing effective
customer service; dealing with unsatisfied customers. Role playing is
used to emphasize key points.
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Preparing for Quarterly & Year-end Audits
1-1/2 hour presentation and discussion of effective audit preparation,
what auditors are looking for; suggested reports and analysis templates
included.
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Business Communications
1-1/2 hour presentation and discussion of effective communication; verbal
and written, listening, email. Sample letters included.
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International Credit and Export Trade
1-1/2 hour presentation and discussion of export trade and extension of
credit to foreign customers. Includes various credit instruments, INCO
Terms, Letters of Credit and Bureau of Export Administration regulations.
We are centrally located
to serve domestic firms in the U.S. and international business communities.
